Google Review Automation

Arvow connects to your Google Business Profile in one click. From that moment, every new review is automatically detected, analyzed by AI for sentiment and context, and a reply is drafted in your brand voice. Positive reviews get an instant on-brand thank-you. Negative or ambiguous reviews are routed to you for approval before anything goes live, so you stay in control of sensitive situations. You can set tone, length, signature, and per-location rules from a single dashboard — no spreadsheets, no copy-paste, no missed reviews.

Yes — Google itself encourages business owners to respond to every review, and it does not prohibit AI-assisted replies as long as the content is genuine, accurate, and helpful (Google's Prohibited & Restricted Content policy targets spam, not AI). Arvow is built to stay on the safe side: replies are unique per review (never templated), match your brand tone, and never name customers in ways that could violate their privacy. Negative reviews are held for human approval by default so you can address the underlying issue rather than auto-respond to a complaint.

No. Arvow trains on your existing brand content — your website, knowledge base, and past replies — so every response matches your tone of voice, vocabulary, and style. The AI references specifics from each review (what the customer mentioned, how they phrased it, the star rating) so replies feel personal, not boilerplate. You can review sample drafts before going live, tune the tone slider (casual, professional, warm), and add brand phrases to always use or avoid. The goal is replies that read like they came from you on a good day — not a template.

Negative reviews are treated differently from positive ones. By default, any review at or below your configured threshold (typically 1–3 stars) is held for your manual approval, with a suggested empathetic draft you can edit, approve, or rewrite. You can also configure escalation rules — for example, route 1-star reviews to a specific team member, slow auto-replies during outages, or send a Slack/email alert the moment a negative review lands. The AI never argues, never makes promises on your behalf, and always invites the reviewer to follow up offline so you can resolve the issue privately.

Yes — Arvow is built for multi-location businesses and agencies. Connect every Google Business Profile location once and manage all of them from a single dashboard. Each location keeps its own brand voice, signature, escalation contact, and approval rules, so a hotel chain can sound different at each property and an agency can serve dozens of clients without bleed-over. Bulk-edit policies across locations when you need to (new offer, holiday hours, recall notice) and roll back instantly. There's no per-location surcharge — every location is included.

Arvow polls Google Business Profile continuously and drafts a reply within minutes of a new review being posted. Auto-approved replies (typically 4–5 stars matching your safety rules) go live immediately. Reviews requiring approval are sent to your inbox or Slack so you can ship a reply the same day instead of weeks later. Industry data suggests 80% of negative reviews go unanswered — fast, on-brand responses signal that your business is attentive and improve customer perception (and your local search ranking).